The Blue Cliff Record A Book by Yuanwu Keqin, Thomas Cleary & J.C. Cleary www.shambhala.com Mountains are mountainsNo door at which to knockThe miraculous bones of the ancientsWhat did you see when you were there?I have pacified your mind+2 More zeneuphony
Two kinds of usability An Article by Ryan Singer world.hey.com I divide usability problems into two kinds: Perceptual: "They couldn't figure out what to do next", "they couldn't find the feature", "they didn't know they could click that button..." etc. Domain-specific: "We need a way to jump back here because in their workflow this happens..." In general, usability testing only catches type 1 perceptual problems. Because in those tests you take people out of the real world and assign them tasks. Usability testing doesn't catch domain-specific problems because they only come up in real life use. uxethnography