When their salary depends on not understanding it A Quote by Upton Sinclair It is difficult to get people to understand something, when their salary depends on not understanding it. understandingwork
Friction Logs A Definition frictionlog.com A friction log is a type of UX experiment where the subject journals their feelings, thoughts, struggles, joys, and any other type of emotion. The point is to surface anything that gives the user discomfort or joy so the product or feature can improve. That's what this site is all about. uxdesign