Rethinking Repair An Essay by Steven J. Jackson sjackson.infosci.cornell.edu This chapter is an exercise in broken world thinking. It asks what happens when we take erosion, breakdown, and decay, rather than novelty, growth, and progress, as our starting points in thinking through the nature, use, and effects of information technology and new media. The modern infrastructural idealThe fulcrum of these two worldsA creature of bones, not wordsThe world is always breakingA side that goes unrecognized+8 More 104. Site RepairMakers and MakingMaintenance and Care repair
What's love got to do with it? Slack embodied the belief, so common in Silicon Valley, that the best product would win in the end. “Building a product that allows for significant improvements in how people communicate requires a degree of thoughtfulness and craftsmanship that is not common in the development of enterprise software,” the company wrote in its open letter to Microsoft. “How far you go in helping companies truly transform to take advantage of this shift in working is even more important than the individual software features you are duplicating.” And yet, if there’s a lesson of the past four years, it’s that thoughtfulness and craftsmanship only got the company about 10 percent as far as Microsoft did by copy-pasting Slack’s basic design. In its open letter, Slack famously told Microsoft: “You’ve got to do this with love.” In 2020, looking at Slack’s size, the idea seems laughable. What’s love got to do with it? How Microsoft crushed Slack www.theverge.com Copying (is the way design works)Dear Microsoft craft