Rethinking Repair An Essay by Steven J. Jackson sjackson.infosci.cornell.edu This chapter is an exercise in broken world thinking. It asks what happens when we take erosion, breakdown, and decay, rather than novelty, growth, and progress, as our starting points in thinking through the nature, use, and effects of information technology and new media. The modern infrastructural idealThe fulcrum of these two worldsA creature of bones, not wordsThe world is always breakingA side that goes unrecognized+8 More 104. Site RepairMakers and MakingMaintenance and Care repair
Seeing and feeling Learning to design is, first of all, learning to see. Designers see more, and more precisely. This is a blessing and a curse—once we have learned to see design, both good and bad, we cannot un-see. The downside is that the more you learn to see, the more you lose your “common” eye, the eye you design for. This can be frustrating for us designers when we work for a customer with a bad eye and strong opinions. But this is no justification for designer arrogance or eye-rolling. Part of our job is to make the invisible visible, to clearly express what we see, feel and do. You can’t expect to sell what you can’t explain. This is why excellent designers do not just develop a sharper eye. They try to keep their ability to see things as a customer would. You need a design eye to design, and a non-designer eye to feel what you designed. Oliver Reichenstein, Learning to See For one who can see seeingdesignux