Rethinking Repair An Essay by Steven J. Jackson sjackson.infosci.cornell.edu This chapter is an exercise in broken world thinking. It asks what happens when we take erosion, breakdown, and decay, rather than novelty, growth, and progress, as our starting points in thinking through the nature, use, and effects of information technology and new media. The modern infrastructural idealThe fulcrum of these two worldsA creature of bones, not wordsThe world is always breakingA side that goes unrecognized+8 More 104. Site RepairMakers and MakingMaintenance and Care repair
Do they really need it? Does Google really need playful doodles to deliver the value they consistently provide in search results? Does Stripe really need to spend so much energy on the design of its site and SDK’s, which after all, are primarily for the developers that use their API’s? Does Apple really need to sweat the literally thousands of very subtle and often not consciously noticed interactions on its devices? Marty Cagan, Ensuring Excellence On Taste