When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Working with Brian Eno on design principles for streets An Article by Dan Hill & Brian Eno medium.com Think like a gardener, not an architect: design beginnings, not endings Unfinished = fertile Artists are to cities what worms are to soil. A city’s waste should be on public display. Make places that are easy for people to change and adapt (wood and plaster, as opposed to steel and concrete.) Places which accommodate the very young and the very old are loved by everybody else too. Low rent = high life Make places for people to look at each other, to show off to each other. Shared public space is the crucible of community. A really smart city is the one that harnesses the intelligence and creativity of its inhabitants. collectionsurbanismstreetscitieswastegardens