When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Tracing Power Lines with the Pylon Appreciation Society Show image 0 Show image 1 According to Emma Ailes of BBC News, the first pylons in the UK were designed by architect Sir Reginald Blomfield in 1928, with a “lattice” approach that “sought to be more delicate than the brutalist structures used in Europe and the United States.” Reportedly, he was “inspired by the root of the word pylon – meaning an Egyptian gateway to the sun.” Kurt Kohlstedt, 99% Invisible 99percentinvisible.org The Pylon Appreciation SocietyPylon of the Month infrastructureenergypylons