When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Thoughts On Shitpost Diplomacy An Article by Tanner Greer scholars-stage.org That our diplomat’s first impulse is to resort to a self-defeating meme speaks to a broader problem—the sort of cultural problem instinctual reactions to crisis make most clear. This is a problem of an entire generation—my generation. We are a people that retweets when we could be reading. The minds of best and our brightest have been poisoned by ratios, “god tweets,” and memes. We came of age on Twitter, Tumblr, and 4chan, and still see the world through their frames. We find it harder and harder to distinguish the actual from the image; we struggle to disentangle perception management from problem management. This is what it looks like when the terminally online ascend to positions of real responsibility. Welcome to the age of shitpost diplomacy. politicswarmediawww