When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Sound Of Silence A Song by Paul Simon & Art Garfunkel www.simonandgarfunkel.com Hello darkness, my old friendThe flash of a neon lightAnd no one daredSilence like a cancer growsThe neon god they made Silence
Hello darkness, my old friend Hello darkness, my old friend I’ve come to talk with you again darknessmelancholy
The flash of a neon light In restless dreams I walked alone Narrow streets of cobblestone Beneath the halo of a streetlamp I turned my collar to the cold and damp When my eyes were stabbed by the flash of a neon light That split the night And touched the sound of silence streetsurbanismweather
And no one dared And in the naked light I saw Ten thousand people, maybe more People talking without speaking People hearing without listening People writing songs that voices never shared And no one dared Disturb the sound of silence communicationlistening
Silence like a cancer grows “Fools,” said I, “You do not know Silence like a cancer grows Hear my words that I might teach you Take my arms that I might reach you” But my words like silent raindrops fell And echoed in the wells of silence silencediseaserain