When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Sheaves A Poem by Edwin Arlington Robinson www.poetrynook.com Where long the shadows of the wind had rolled, Green wheat was yielding to the change assigned; And as by some vast magic undivined The world was turning slowly into gold. Like nothing that was ever bought or sold It waited there, the body and the mind; And with a mighty meaning of a kind That tells the more the more it is not told. So in a land where all days are not fair, Fair days went on till on another day A thousand golden sheaves were lying there, Shining and still, but not for long to stay— As if a thousand girls with golden hair Might rise from where they slept and go away. farmingseasonschangemelancholy