When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The fire of oak logs The fire of oak logs which burned day and night for six months became the focal point of our family life. ...It is inevitable that the English word "home" cannot be translated directly into French. The nearest equivalent in French is the word foyer, the hearth. Lawrence Wylie, Village in the Vaucluse Thermal Delight in Architecture homefirefamilylanguage