When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Eyes Have It A Research Paper by Ben Shneiderman www.cs.umd.edu The Visual Information Seeking Mantra visualizationinformationdata
The Visual Information Seeking Mantra There are many visual design guidelines but the basic principle might be summarized as the Visual Information Seeking Mantra: Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Overview first, zoom and filter, then details-on-demand Each line represents one project in which I found myself rediscovering this principle and therefore wrote it down it as a reminder. It proved to be only a starting point in trying to characterize the multiple information visualization innovations occurring at university, government, and industry research labs. visualizationinformation