When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
revisiting architectural blogging An Article by Alan Jacobs blog.ayjay.org I have appropriated from Brian Eno and others the distinction between architecture and gardening, and have described my blog as a kind of garden. But lately I’ve been revisiting the architecture/gardening distinction and I have come to think that there is something architectural about writing a blog, or can be – but not in the sense of a typical architectural project, which is designed in advanced and built to specifications. Rather, writing a blog over a period of years is something like building the Watts Towers. Simon Rodi didn’t have a plan, didn’t even have a purpose: he just started building. His work was sustained and extended by bricolage, the acquisition and deployment of found objects – and not just any objects, but objects that the world had discarded as useless, as filth. You put something in here, then something else, you discover, fits there … over time you get something big and with a discernible shape. Not the regular shape envisioned in architectural drawings, but nevertheless something that can be pleasing or at least interesting to look at – an organic and irregular shape. A geometry of irregular forms. architectureblogginggardens