When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Plain old webpages still matter An Article by Felix Pleşoianu felix.plesoianu.ro It's empowering to see just how far you can go with a website you can, in a pinch, create or modify with nothing more than Notepad. Not to mention all the new people it can reach without the overhead of bloated server software slowing it down and inflating the code. Don't let others speak for you on the web. You deserve better. www