When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Menus, Metaphors and Materials: Milestones of User Interface Design An Article by Boris Müller medium.com Students traditionally learn art and design by studying the masters, analyzing, sketching and interpreting the grand visions of the past. In doing this, they get to understand the ideas, concepts and motivations behind the visual form. In user interface design, this practice is curiously absent. Interface design is ephemeralXerox StarMagic CapInformation LandscapesBeOS Icons+1 More The Mother of All DemosEssential vs. nice to haveMetaphors We Web By interfaceswwwhistorylearning
Interface design is ephemeral Compared to other design disciplines, interface design is ephemeral. You can still buy the Lounge Chair that was designed by Ray and Charles Eames in 1956. But we cannot enjoy the beautiful Calcbot app from 2010 on a current iPhone because the latest version of the operating system simply won’t run older apps.