When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Making coal miners into programmers Many humans at present are not equipped to compete with machines—they are unable to do much more than routine jobs. There is a widespread belief (hope?) that humans can compete, once they are given proper training. However, I have long publicly doubted you could take many coal miners and make them into useful programmers. Richard Hamming, The Art of Doing Science and Engineering: Learning to Learn Manual labor