When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Inglenook An inglenook, or chimney corner, is a recess that adjoins a fireplace. The inglenook originated as a partially enclosed hearth area, appended to a larger room. The hearth was used for cooking, and its enclosing alcove became a natural place for people seeking warmth to gather. With changes in building design, kitchens became separate rooms, while inglenooks were retained in the living space as intimate warming places, subsidiary spaces within larger rooms. Wikipedia en.wikipedia.org Thermal Delight in ArchitectureThermal aediculae