When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Human-scale digital spaces An Article by Alexis Lloyd medium.com The open web is much like emergent, unplanned cities — it happens at the scale of the individual, it allows for unexpected creativity, it gives agency to anyone (well, anyone with sufficient technical knowledge) to shape their own spaces. On the other hand, the platforms that now dominate much of the web experience are more evocative of Moses’s planned cities—they often occur at the scale of the corporation, and have rigid, predictable constraints for how individuals can behave and express themselves. wwwurbanism