When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
How to blog An Article by Tom MacWright macwright.com Own your domain and use simple technology Never change the technology Write something on a schedule Never change the technology Things Learned Blogging blogging
Never change the technology Once you choose the technology that runs your blog, use it. Don’t replace it, ever. Never ever rewrite it. If you’re trying to blog, write. Work in the ‘posts’ and ‘drafts’ folders. Create TODO lists and schedules to get posts live. Stay out of the blog configuration, templates, plugins, and whatnot. ...This is a specific instance of a larger problem: most people are unable to finish their side projects or focus on their side hustles, because they get distracted and sidetracked by tinkering and other things that increase the complexity of the project, instead of working toward the original goal. Being able to manage oneself is a skill as useful as it is rare, and I’m sure there are a few business books that draw that idea out into hundreds of pages. Managing Oneself writing