When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Harvard University Science and Engineering Complex (SEC) A Building by Stefan Behnisch behnisch.com Setting a new paradigm for scholarship in the 21st century and beyond, Harvard’s Science and Engineering Complex (SEC) is designed to inspire learning and scientific discovery while showcasing sustainability. The building’s adaptable, innovative environments support the school’s profound commitment to cutting-edge academic collaboration, create vibrant public spaces at a variety of scales, and set a distinctive architectural tone for the Allston campus. Hospital, Solothurn – Silvia Gmür & Reto Gmür