When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Economy of line With a composition as disciplined as this, everywhere you point the lens feels like a natural frame. The visible architecture comprises simply three walls, two benches, and the top of a flight of steps. It is a perfect expression of economy of line, with the dark green backdrop of the trees acting as a foil for the light grey concrete and granite. John Pawson, A Visual Inventory Stands up and hums