When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Downsides of the internet An Essay blog.royalsloth.eu The type of nitpicking behavior that I mentioned earlier, is especially problematic since it often causes the loss of writer’s authenticity. With time, these criticisms cause one of the following: The writer stops publishing their work. The writer stops reading comments and minds their own business. The writer learns their lesson and sands off their edges in order to fit better in the society du jour. The larger the writer’s audience, the more likely it is for the writer to pick the last option and tone down their voice. You can experience this first hand when reading the essays of prominent bloggers. Their early work is usually interesting and fun to read, which naturally brought a large audience to their doors. But the more the show goes on, the more they will waffle around the topic, since with a large enough audience every thought will be misunderstood and nitpicked mercilessly. writingwwwcritiquepersonality