When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Derrière les fagots A Definition forum.wordreference.com A fagot is a bundle of branches tied with a string. They used to be kept in a corner of a barn or shed, and people used to hide things (wine, valuables, etc) behind them often for a long time, and forget about them. It is a way of saying that [a thing] is very good, but has been forgotten for a long time and recently re-discovered. wordsmemory