When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Colophon airtable stores the majority of the content for the site. the front-end is written using svelte and its companion toolset, sveltekit. it is hosted as a digital ocean app. figma was used for some of the design – the rest was done in code (as I increasingly believe it should be). it is typeset with IBM plex sans Nick Trombley, barnsworthburning.net Designing with code