When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Blessed by the four elements The Indian stone temple also included, in its architectural form, the means for being blessed by the four elements—earth, wind, water, fire. Before entering the temple gates, one removed one's shoes to touch and be blessed by the earth. Then upon passing through the temple gateway, one is blessed by the air with a gust of wind. A blessing by water is obtained by bathing in the temple tank, or at least descending its steps to touch the water. Finally, on entering the cool interior of the sanctuary, the worshipper is given a mark on the forehead with ashes taken from a sacred flame by an attendant priest. Even this blessing by fire has a slight cooling sensation to it. Perhaps it is only coincidental that each of these four blessings is associated with a cooling sensation; and yet, the use of forms and materials that inevitably create coolness is quite remarkable. Lisa Heschong, Thermal Delight in Architecture Avatar: The Last AirbenderThe Legend of KorraA hierarchical system of sense elements