When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
A Conference Without Slides An Article by Vitaly Friedman www.smashingmagazine.com What if there was a web conference without slides? At SmashingConf Toronto we will do exactly that. All talks will be live coding and design sessions on stage, showing how our speakers design und build stuff — including pattern libraries setup, design workflows and shortcuts, debugging, naming conventions, and everything in between. The Cognitive Style of PowerPointBan PowerPoints