An icon is a symbol equally incomprehensible in all human languages An icon is a symbol equally incomprehensible in all human languages. There's a reason why humans invented phonetic languages. Jef Raskin, Steve Jobs iconographysymbols
Framing vs. Shaping An Article by Ryan Singer world.hey.com Framing is all about the problem and the business value. It's the work we do to challenge a problem, to narrow it down, and to find out if the business has interest and urgency to solve it. The framing session is where a feature request or complaint gets evaluated to judge what it really means, who's really affected, and whether now is the time to try and shape a solution. productsproblems