Why buses represent democracy in action A Talk by Enrique Peñalosa www.youtube.com An advanced city is not one where even the poor use cars, but rather one where even the rich use public transport. transportationclasscities
Framing vs. Shaping An Article by Ryan Singer world.hey.com Framing is all about the problem and the business value. It's the work we do to challenge a problem, to narrow it down, and to find out if the business has interest and urgency to solve it. The framing session is where a feature request or complaint gets evaluated to judge what it really means, who's really affected, and whether now is the time to try and shape a solution. productsproblems