The Design of Everyday Things A Book by Don Norman When engineers refuse to leave well enough alone uxdesignobjects
Friction Logs A Definition frictionlog.com A friction log is a type of UX experiment where the subject journals their feelings, thoughts, struggles, joys, and any other type of emotion. The point is to surface anything that gives the user discomfort or joy so the product or feature can improve. That's what this site is all about. uxdesign