When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
Zen Mind, Beginner's Mind A Book by Shunryū Suzuki en.wikipedia.org Like designing things for the first timeDon't Write the Tedious Thing zen