When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
Writing is one way to go about thinking And the practice and habit of writing not only drains the mind but supplies it, too. William Strunk Jr. & E.B. White, The Elements of Style Expressing ideas helps to form them thinking