When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
To know the place for the first time We shall not cease from exploration And the end of all our exploring Will be to arrive where we started And know the place for the first time. T.S. Eliot, Little Gidding The Dark Tower timecyclesendingexploration