When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
The right overlap Overlap alone does not give structure. It can also give chaos. A garbage can is full of overlap. To have structure, you must have the right overlap. Christopher Alexander, A City Is Not a Tree The city's most vital organsThe multiplicity of living patterns structure