When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
The research agenda Important connections are often made by accident, outside the bounds of our research agenda. Karen L. Kramer, The Spoken and the Unspoken The Usefulness of Useless Knowledge creativity