When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
The navigation is our property RENE: Tell me what we have. Of value. GAEL: Whatever we've bought in cargo so far. I don't know what you want me— RENE: Anyone can buy goods. What do we really have? What do we sell? GAEL (realizing): The route. RENE: Yes. The navigation is our property. To copy a man's route is to steal it. Shane Carruth, The Modern Ocean Into the system of flight navigationownership