When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
For one who can see Hundreds of people can talk for one who can think, but thousands can think for one who can see. John Ruskin, Modern Painters Seeing and feeling thinkingunderstandingseeing