When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
Everything that can be said Everything that can be thought at all can be thought clearly. Everything that can be said can be said clearly. Ludwig Wittgenstein, Tractatus Logico-Philosophicus What can be put into words understanding