My article “Off the Grid… and Back Again? The Recent Evolution of American Street Network Planning and Design” has been published by the Journal of the American Planning Association and won the 2020 Stough-Johansson Springer Award for best paper. It identifies recent nationwide trends in American street network design, measuring how urban planners abandoned the grid and embraced sprawl over the 20th century, but since 2000 these trends have rebounded, shifting back toward historical design patterns.
While the client has some knowledge of his symptoms, he may not understand the real causes of them, and it is foolish to try to cure the symptoms only. Thus while the systems engineers must listen to the client, they should also try to extract from the client a deeper understanding of the phenomena. Therefore, part of the job of a systems engineer is to define, in a deeper sense, what the problem is and to pass from the symptoms to the causes.
Just as there is no definite system within which the solution is to be found, and the boundaries of the problem are elastic and tend to expand with each round of solution, so too there is often no final solution, yet each cycle of input and solution is worth the effort. A solution which does not prepare for the next round with some increased insight is hardly a solution at all.
I suppose the heart of systems engineering is the acceptance that there is neither a definite fixed problem nor a final solution, rather evolution is the natural state of affairs. This is, of course, not what you learn in school, where you are given definite problems which have definite solutions.