My article “Off the Grid… and Back Again? The Recent Evolution of American Street Network Planning and Design” has been published by the Journal of the American Planning Association and won the 2020 Stough-Johansson Springer Award for best paper. It identifies recent nationwide trends in American street network design, measuring how urban planners abandoned the grid and embraced sprawl over the 20th century, but since 2000 these trends have rebounded, shifting back toward historical design patterns.
This study measures the entropy (or disordered-ness) of street bearings in each street network, along with each city’s typical street segment length, average circuity, average node degree, and the network’s proportions of four-way intersections and dead-ends. It also develops a new indicator of orientation-order that quantifies how a city’s street network follows the geometric ordering logic of a single grid. These indicators, taken in concert, reveal the extent and nuance of the grid.
Perceptual: "They couldn't figure out what to do next", "they couldn't find the feature", "they didn't know they could click that button..." etc.
Domain-specific: "We need a way to jump back here because in their workflow this happens..."
In general, usability testing only catches type 1 perceptual problems. Because in those tests you take people out of the real world and assign them tasks. Usability testing doesn't catch domain-specific problems because they only come up in real life use.