feedback
Control and Correlation
The fastest way to learn something is to do something
An Article by David R. MacIverSuppose you have a problem to solve. What do you do?
Well, you sit down and think real hard, and after extensive and careful planning you try the well thought out and rigorous solution that you have thought up. Right?
No, wrong! Bad.
The correct thing to do when you have a problem is:
- Think for a short amount of time.
- Make sure it is safe to try things.
- Try something you think will work.
- Observe the result. If you succeeded, yay you solved the problem! If it didn't work, think about what that means for the nature of the problem and try again.
How can we develop transformative tools for thought?
A Research Paper by Andy Matuschak & Michael NielsenConventional tech industry product practice will not produce deep enough subject matter insights to create transformative tools for thought.
...The aspiration is for any team serious about making transformative tools for thought. It’s to create a culture that combines the best parts of modern product practice with the best parts of the (very different) modern research culture. You need the insight-through-making loop to operate, whereby deep, original insights about the subject feed back to change and improve the system, and changes to the system result in deep, original insights about the subject.
When Customer Journeys Don’t Work: Arcs, Loops, & Terrain
An Article by Stephen P. AndersonThinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us:
- Approach the design of a system as the design of these as small but significant moments of learning.
- Consider the many ways these loops might be sequenced, with the exact order being less important.
Asynchronous Design Critique: Getting Feedback
An Article by Erin CasaliGetting feedback can be thought of as a form of design research. In the same way that we wouldn’t do any research without the right questions to get the insights that we need, the best way to ask for feedback is also to craft sharp questions.
How the Blog Broke the Web
Homepages had a timeless quality
On the early web, there were thousands and thousands more personal homepages than weblogs.
Homepages had a timeless quality, an index of interesting or useful or relevant things about a topic or about a person. You didn’t reload a homepage every day in pursuit of novelty. (That’s what Netscape’s What’s Cool was for!)
Chronological content was in the minority.
When Movable Type ate the blogosphere
Here’s the crux of the problem: When something is easy, people will do more of it.
When you produce your whole site by hand, from HEAD to /BODY, you begin in a world of infinite possibility. You can tailor your content exactly how you like it, and organize it in any way you please. Every design decision you make represents roughly equal work because, heck, you’ve gotta do it by hand either way. Whether it’s reverse chronological entries or a tidy table of contents. You might as well do what you want.
But once you are given a tool that operates effortlessly — but only in a certain way — every choice that deviates from the standard represents a major cost.
Movable Type didn’t just kill off blog customization.
It (and its competitors) actively killed other forms of web production.
Reverse chronology bias
Once you’ve had a taste of effortless updates, it’s awfully hard to back to manual everything.
So they didn’t.
And neither did thousands of their peers. It just simply wasn’t worth it. The inertia was too strong.
The old web, the cool web, the weird web, the hand-organized web… died.
And the damn reverse chronology bias — once called into creation, it hungers eternally — sought its next victim. Myspace. Facebook. Twitter. Instagram. Pinterest, of all things. Today these social publishing tools are beginning to buck reverse chronological sort; they’re introducing algorithm sort, to surface content not by time posted but by popularity, or expected interactions, based on individual and group history. There is even less control than ever before.
There are no more quirky homepages.
There are no more amateur research librarians.
All thanks to a quirky bit of software produced to alleviate the pain of a tiny subset of a very small audience.
That’s not cool at all.