So much knowledge not being applied Most organisations have a lot of documents and data floating around that hardly ever gets revisited or used. They all have research, reading, and relevant information collecting dust. Stuff that should be informing the decisions and strategies of the company. Some of it sits unread in a knowledge base or a wiki. Some of it lies in the drives of individual employees who don’t have a way to share it productively. So much knowledge not being applied! Except that’s not how we work as human beings. If you haven’t read it, experienced it, and contextualised it, then it isn’t knowledge to you. Knowledge is a quality that people possess, not documents, and the only way to transfer it from one place to another is for people at both ends to apply themselves and make it their own. Baldur Bjarnason, On online collaboration and our obligations as makers of software knowledgedocumentationwork
Dependence is more profitable than education A customer who pays—in advance—for service contracts is a more stable income source than a customer who has fully mastered a product's use. Customer dependence is more profitable than customer education. What I find truly baffling are manuals—hundreds of pages long—that accompany software applications, programming languages, and operating systems. Unmistakably, they signal both a contorted design that lacks clear concepts and an intent to hook customers. Niklaus Wirth, A Plea for Lean Software The design concept documentation
Local Code: 3,659 Proposals About Data, Design & The Nature of Cities A Book by Nicholas de Monchaux localco.de Local Code’s data-driven layout arranges drawings of 3,659 digitally tailored interventions for vacant public land in San Francisco, Los Angeles, New York City, and Venice, Italy. The natures of these found parcels is as particular as the cities that house them — land under billboards in Los Angeles, dead-end alleys in San Francisco, city-owned vacant lots in New York City, and abandoned islands in the Venetian lagoon — but have in common an unrecognized potential as a social and ecological resource. Names vs. The NothingLocal Code: The Constitution of a City at 42º N Latitude citiesurbanism