When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Trees and graphs Show image 0 Show image 1 A tree is a kind of graph, but a graph can be considerably more complex than a tree. I have reason to believe, which for brevity’s sake I will treat elsewhere, that the most complex class of processes and structures we humans can consciously prescribe, reduces mathematically to a tree. A tree has a top, bottom, left and right. Its branches fan out from the trunk and they don’t intersect with one another. They are discrete, contiguous, identifiable objects which persist across time. Trees are Things. Software and websites, however, reduce to arbitrarily more complex structures: they are graphs. A graph has no meaningful orientation whatsoever. No sequence, no obvious start or end—at least none that we can intuit. It is better considered not as one Thing, but as a federation of Things, like the brain or a fungus network, or perhaps a composite artifact left behind from an ongoing process, like an ant colony or human city. Dorian Taylor, On the "Building" of Software and Websites A City Is Not a Tree networksthinkingmath