When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
To the Lighthouse A Novel by Virginia Woolf gutenberg.net.au All the lives to beThe alphabetGone crookedExtinguishedA thing you could ruffle with your breath+5 More solitudemelancholyloneliness
All the lives to be And all the lives we ever lived and all the lives to be are full of trees and changing leaves. nature
The alphabet Yet he would not die lying down; he would find some crag of rock, and there, his eyes fixed on the storm, trying to the end to pierce the darkness, he would die standing. He would never reach R. death
Gone crooked He was coming to see himself, and everything he had ever known gone crooked a little. It was awfully strange.
A thing you could ruffle with your breath It was a thing you could ruffle with your breath; and a thing you could not dislodge with a team of horses.
A coherence in things There is a coherence in things, a stability; something, she meant, is immune to change, and shines out…in the face of the flowing, the fleeting, the spectral, like a ruby. time
All dark and spreading Beneath it is all dark, it is spreading, it is unfathomably deep; but now and again we rise to the surface and that is what you see us by.
There, with a dash on the beach How life, from being made up of little separate incidents which one lived one by one, became curled and whole like a wave which bore one up with it and threw one down with it, there, with a dash on the beach. life
They would never know She would never know him. He would never know her. Human relations were all like that. melancholy