When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
To enact visually the message The inscription is itself a perceptual component within the space of the garden insofar as it becomes a pattern of sameness and difference. Paired identical terms are interspersed between paired different terms. This movement between repetition and difference seems, at least in part, to be intended to enact visually the message of the inscription itself. Matthew Simms, Robert Irwin: A Conditional Art Ever Present, Ever ChangingSelf-publishing, self-exemplifying