When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Web's Grain An Essay by Frank Chimero frankchimero.com Start drawing, then put the box around it We are working against the grain of the woodA passive beauty of right structure
Start drawing, then put the box around it Remember the Hockney photos? The size of what we’re making is unknown until we know what we’re putting there. So, it’s better to come up with an arrangement of elements and assign them to a size, rather than the other way around. We need to start drawing, then put the box around it. JoinersCan't developers just see?Content-responsive space