When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Side View #17: Susan Ingham & Chris Andrews An Episode thesideview.co In this episode, we talk about the work of architect, builder, and design theorist Christopher Alexander. Joining us are two of Alexander’s former students, Susan Ingham and Chris Andrews. They talk about their philosophy of architecture and their program, Building Beauty, which offers a post-graduate diploma in architecture based around Alexander's ideas. The Timeless Way of Building architecturebeauty