When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Legend of Korra A Series If you look for the lightWhen we hit our lowest point Avatar: The Last AirbenderBlessed by the four elements spiritelements
If you look for the light If you look for the light, you can often find it. But if you look for the dark, that is all you will ever see. — Uncle Iroh lightdarknessgoodnessevil
When we hit our lowest point Aang: When we hit our lowest point, we are open to the greatest change. changewisdom