When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The illustrated guide to a Ph.D. An Article by Matt Might matt.might.net Show image 0 Show image 1 Imagine a circle that contains all of human knowledge. By the time you finish elementary school, you know a little. By the time you finish high school, you know a bit more. With a bachelor's degree, you gain a specialty. A master's degree deepens that specialty: Reading research papers takes you to the edge of human knowledge. Once you're at the boundary, you focus. You push at the boundary for a few years. Until one day, the boundary gives way. And, that dent you've made is called a Ph.D.. Of course, the world looks different to you now. So, don't forget the bigger picture. Keep pushing. knowledgescienceprogressresearch