When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Tendrils of Mess in our Brains An Essay by Sarah Perry www.ribbonfarm.com Show image 0 Show image 1 A ruin and a mess. Watts observes that elements of the natural world – clouds, foam on water, the stars, human beings – are not messes, though the nature of their order remains inscrutable, and Watts doesn’t try to pin down its precise nature. Mess seems to be somehow a property perceptible only in the presence of human artifacts. Is this the result of some kind of aesthetic original sin on the part of humans, uncanny beings severed from the holiness of Nature? I hope not. “Humans are bad” is a boring answer. natureorderchaosaesthetics