When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Simon Collison's timeline A Website by Simon Collison colly.com Show image 0 Show image 1 Show image 2 I’ve shaped this timeline over five months. It might look simple, but it most definitely was not. I liken it to chipping away at a block of marble, or the slow process of evolving a painting, or constructing a poem; endless edits, questions, doubling back, doubts. It was so good to have something meaty to get stuck into, but sometimes it was awful, and many times I considered throwing it away. Overall it was challenging, fun, and worth the effort. wwwhistorymicrosites